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At EZ Bombs, customer satisfaction is our top priority. While we strive to ensure every order exceeds expectations, we recognize there may be rare occasions where an issue arises. Below is our return policy to address such instances.

Returns and Refunds

Due to the nature of our products as perishable food items, we do not accept returns to ensure the highest standards of safety and quality. However, we are committed to resolving any valid concerns you may have.

As all sales are final and returns are not accepted, customers are not responsible for return shipping costs.

Eligibility for Refund or Replacement

Refunds or replacements may be considered under the following circumstances:

1. Damaged Products: If your product arrives damaged, please contact us within 48 hours of delivery. Kindly include:

• A description of the issue.

• Photos of the damaged product and packaging.

2. Missing Items: If an item is missing from your order, reach out to us within 48 hours of delivery, and we will investigate immediately.

If a refund is approved, the original shipping cost will also be refunded.

Non-Refundable Situations

Refunds or replacements will not be issued for the following:

• Dissatisfaction with taste or preferences.
• Improper storage or handling of the product after delivery.
• Orders reported as damaged, missing, or incorrect beyond the 48-hour notification window.

How to Request Assistance

To report an issue, please email us at hello@ezbombs.com with the following details:

• Full name and order number.
• Photos of the product and/or packaging.
• A clear description of the issue.

Our team will respond promptly and work with you to resolve the matter.

We appreciate your understanding and look forward to continuing to serve you with delicious, high-quality products.